Ever heard that comment? I certainly have, and I have even heard it out of my own mouth a few times too!
But what happens when this is the message that a manager consistently sends – if this becomes a norm in the organisation? At a recent Systems Thinking course, the presenter commented that this often ends up in the situation, that if you have a problem but can’t find a solution, then you had better hide the problem! The unintended consequences can be disastrous with staff too wary of raising difficult issues.
The key message here is that the systems that we create work exactly the way they were designed to work – but these systems designs could be either of our action, and/or of our inaction. If we don’t like how the system behaves, we have to change its structure (which includes hierarchy, policies, reward systems, procedures and rules).